TTEC Holdings Inc (TTEC)

TTEC's RealSkill™ program has been awarded Gold for Best Use of AI for Learning at the 2026 Brandon Hall Group™ HCM Excellence Awards. This recognition highlights TTEC's AI-driven approach to workforce readiness, using AI-powered simulations and personalized feedback to help employees practice skills before live customer interactions. RealSkill aims to bridge the gap between traditional training and on-the-job performance, fostering confidence and proficiency in employees.

TTEC has won a Gold award in the 2026 Brandon Hall Group HCM Excellence Awards for its RealSkill™: AI-Driven Workforce Readiness program. This program leverages AI-powered simulations and personalized feedback to enhance employee training and on-the-job performance. The recognition highlights TTEC's commitment to integrating meaningful AI applications into workforce development and its continued leadership in innovative learning solutions.

TTEC's RealSkill™: AI-Driven Workforce Readiness program has been awarded Gold in the 2026 Brandon Hall Group™ HCM Excellence Awards for Best Use of AI for Learning. This recognition highlights TTEC's innovative use of AI-powered simulations and personalized feedback to bridge the gap between traditional training and real-world job performance. The program helps employees build confidence and proficiency in a safe environment, adapting to changing customer and business needs.

A new study by TTEC Digital reveals that despite widespread AI adoption across enterprises, most organizations are failing to achieve significant financial returns due to outdated operating models, fragmented data, and inadequate governance. The research surveyed 150 CX and IT leaders, finding that none reported AI-driven cost reductions, with two-thirds actually seeing increased operational costs. Companies are now planning to prioritize modernizing data foundations, improving cross-functional coordination, and better connecting CX to business outcomes in 2027 to address these issues.

TTEC Government Solutions has been awarded a one-year, $21 million contract by the IRS to modernize its contact center infrastructure. This contract positions TTEC as the prime contractor responsible for operating, sustaining, and modernizing the IRS's IT infrastructure, supporting over 30,000 customer-facing agents and processing more than 200 million annual call events. TTEC will also introduce AI-powered enhancements, including agentic AI and conversational self-service, to improve taxpayer experiences and provide better contextual data for live assistance representatives.